At PhoneOutfits, we aim to provide you with the best shopping experience. We understand that sometimes you may need to return a product, and we are here to help make that process as seamless as possible.
Return Policy
- Eligibility for Returns: Items can be returned within 7 days of delivery. To qualify for a return, the product must be unused, in the same condition as received, and in the original packaging. All tags and labels must remain attached.
- Return Process: To initiate a return, please contact our customer service team at returns@phoneoutfits.com with your order number and a brief explanation of the return request. We will provide you with detailed instructions on how to return your item.
- Return Shipping: Customers are responsible for the shipping costs of returning the items unless the item was received damaged or defective.
Refund Policy
- Refund Process: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and the amount will be automatically credited back to your original method of payment.
- Timeframe: Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider’s policies.
Non-Returnable Items
Certain items may be marked as non-returnable on our site, including clearance and final sale items. Please check the product details for specific return eligibility.
Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will arrange for a replacement or refund upon verification.
Contact Us
For any questions or concerns regarding our Return and Refund Policy, feel free to reach out to our customer support at support@phoneoutfits.com.
Thank you for choosing PhoneOutfits. We appreciate your business and are committed to ensuring your satisfaction.